How to Let Customers Edit Orders After Purchase in Shopify

Customers often need to make changes after placing an order — such as updating item quantities, selecting a different variant, or correcting the shipping address. Shopify does not allow customers to edit orders by default, which leads to support requests and order cancellations. This guide explains how Shopify stores can enable customers to edit orders after purchase using a self-service order editing solution.

Order change requests are common after checkout, as customers often realize mistakes only after completing their purchase. These requests typically involve updating product variants, adjusting quantities, or correcting shipping address details. Since buying decisions are sometimes made quickly, customers may select the wrong size, enter incomplete delivery information, or change their requirements shortly after placing an order. Handling these requests manually can increase support workload and delay order fulfillment for Shopify merchants.

Shopify does not allow customers to edit orders once checkout is completed. After an order is placed, customers cannot update product quantities, change variants, or modify shipping address details on their own. Any requested changes must be handled manually by the merchant through order edits, cancellations, or refunds.

This manual process increases operational effort and may interrupt fulfillment workflows, especially when order changes are frequent. Merchants often need to contact customers, cancel orders, or create replacement orders to accommodate small updates.

To allow customers to edit orders after purchase in Shopify, merchants need to provide a post-purchase editing option that enables customers to update order details without contacting support. This can be achieved by adding an order update interface where customers can modify items or shipping information within a controlled timeframe.

By enabling self-service order editing, customers can make necessary changes shortly after checkout while merchants maintain full control through update limits, eligibility rules, and automated workflows.

Shopify merchants can enable customer order editing after purchase using solutions like Codify - Order Edit, which provides a self-service order update experience directly within the storefront. The app allows customers to modify permitted order details without contacting support, helping merchants manage post-purchase changes efficiently.

Customers can access an order update widget from the Thank You page immediately after checkout or later through the Order Status page, where they can update order items or shipping information within merchant-defined rules.

Merchants can control how long customers are allowed to edit orders after purchase, ensuring updates are made only before fulfillment begins. By setting an update timeframe, order edits can be restricted after a defined period — for example, allowing changes only within two hours of purchase.

Merchants can limit how many times customers are allowed to update an order, preventing repeated modifications while maintaining controlled flexibility after checkout.

Merchants can restrict order editing for specific orders that contain customized or time-sensitive products. Using eligibility rules, order updates can be automatically disabled when certain conditions are met — such as orders containing personalized items or products that should not be modified after purchase.

For example, orders that include personalized products can be excluded from editing by applying a product tag and configuring update restrictions within the app.

To restrict order editing for specific products:

• Enable restrictions
• Add the coe:exclude tag to restricted products
• Choose Not allow to update option
• Choose the orders containing products tagged with coe:exclude option

Merchants can control which shipping address fields customers are allowed to update after purchase. Editable and required fields can be configured to match store checkout settings, ensuring only permitted delivery details can be modified.

When customers update order items and the total order value decreases, merchants can automatically refund the price difference without manual intervention. The app handles refund processing for paid orders and can notify merchants by email whenever an order value is reduced after an update.

Merchants can customize headings, button text, field labels, and other interface content to match their store language and branding. This allows the order update experience to remain consistent with the storefront while providing clear and localized communication for customers.

Give customers the flexibility to update their orders after purchase while maintaining full control over edits, restrictions, and automated workflows. Codify - Order Edit helps Shopify merchants reduce support requests, prevent order cancellations, and streamline post-purchase operations.

Start your 14-day free trial today and simplify post-purchase order management.

Need help getting started? contact@codifyinfotech.com